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Technical Support Specialist

Location: Fairfield, CA

Job Code: TSSF

Accelrys (NASDAQ:ACCL): Accelrys Inc., a global enterprise software company uniquely offers the industry’s only scientific informatics system that captures and enables more agile end-to-end scientific workflows, analytics and IP management to achieve better insights and outcomes from R&D. Our customer base includes the world’s largest pharmaceutical, biotechnology and materials science companies as well as top universities worldwide.

We are looking for a dynamic Technical Support Specialist to join a team that manages the implementation and adoption of innovative software solutions that help support the sustainability initiatives of customers in almost every industry. Our software products help customers comply with Environmental Health & Safety regulations while reducing the costs associated with chemical purchases and waste. This position plays an essential role to the success of our customer base by providing guidance, training and best practices in the use of our innovative solutions. Responsibilities also include on-site installation and configuration.

The ideal candidate should have relevant support experience, preferably within a support ticket environment. Experience in administering and troubleshooting technical issues within a Windows environment preferred. A solid understanding of database concepts (SQL, tables, columns, PK/FK relationships, etc.) would also be a distinct advantage. Candidates with report writing skills (crystal reports, access, banded GUI report designers) will take precedence.

Due to the high customer facing nature of the role, the position requires outstanding interpersonal and problem solving skills and a willingness to learn. Travel may be required for up to 15% of the time.

We offer an excellent benefits package, 401K match, weekly happy hours and other perks.

At Accelrys, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer.

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