ChemSW is pleased to announce their standing in the latest VendorRate Report. The only Internet site that offers quick, confidential performance ratings and comparisons of technology vendors, VendorRate has listed ChemSW as the top rated vendor overall in their Q3 2009 Customer Satisfaction Industry Report.

Despite an overall gloomy report where the customer satisfaction score was the lowest ever reported by VendorRate among 31 IT Sectors, ChemSW maintained their high ranking, scoring highest overall and receiving a perfect 10 in the Customer Service Install/Implement category.

ChemSW, a leader in chemical inventory management systems with 15,000 customers in 40 countries, also topped the list of IT Vendors in 2008, making the top benchmark list for all 10 criteria and posting the highest overall score of 95 out of a possible 100 on VendorRate.

“By rating vendors independently, thousands of IT executives and managers are helping other companies choose the best services and avoid costly mistakes with performance information that is more important than ever in this challenging economy,” said Rick Schaefer, CEO of VendorRate.

VendorRate users rate vendors confidentially on ten specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. The results produce a cumulative score up to 100.

"We're delighted that even during such a tenuous time in the global economy our company continues to place on top with VendorRate," states Brian Stafford, President of ChemSW. “Our company’s high score underscores our strong focus on customer service and our commitment to delivering a asset management systems that improve our customer’s operational efficiencies.”

VendorRate’s Q3 2009 report contains breakdowns of ratings submitted by small, medium and enterprise companies, the highest and lowest scores in each of ten performance criteria, and top category scores by software, hardware and service providers.

The report summarizes customer satisfaction ratings entered by technology professionals at the VendorRate website, trade shows, professional conferences, and virtual events. VendorRate also collects rating information by cooperating with user groups, trade associations, event management, and IT and telecom departments from organizations of all sizes. VendorRate is vendor neutral and accepts neither vendor sponsorship nor advertising.

The report is now available at VendorRate.

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About VendorRate

VendorRate is a Los Gatos, Calif.-based business intelligence company providing quantifiable, reliable ratings and reports on technology vendors in the IT and telecom industries. Established in 2007, the company works with technology purchasers to improve their overall decision making process. For more information, visit www.vendorrate.com.

About ChemSW

Founded over a decade ago, ChemSW is a leading provider of chemical and biochemical inventory management systems, MSDS systems and other chemistry laboratory software and services. ChemSW's wide range of products streamline laboratory processes and reduce chemical purchasing and disposal costs. ChemSW supports over 15,000 customers in more than 40 countries throughout the world.

If you would like more information, please feel free to contact us at info@chemsw.com or call us at 707-864-0845.

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