|
The ChemSW support program has been developed to provide our customers with top quality support for our software. The program offers the customer direct support for technical issues.
Customer satisfaction in our products is a vital aspect of how we rate program functionality and usability. With that in mind here is the program that we offer:
Software Support Contract Provides you with:
- One-year unlimited telephone or e-mail support by ChemSW, Inc.
- Free Web downloads of updates.
- Free media replacement in the event of damage or failure.
- Priority call back status.
- Direct access to level 2 support as required.
- Call history and tracking of individual customer issues.
- Assistance with custom reports and custom barcode labels.
Hardware Support Contract will provide you with:
- One-year extended warranty through ChemSW, Inc.
- Assistance in initial setup and installation of hardware.
- One year of unlimited e-mail or telephone technical support.
- Free hardware repair or replacement in the event of damage or failure.
Purchasing a ChemSW Support Contract will not only increase uptime; it will also increase program dependability. It is our goal to provide our customers with positive technical service experiences. We will achieve this with consistent professional support, and the tracking of each customer’s support history.
The ChemSW technical support group will gladly answer any questions about the affordability and reliability of our Support Program.
Any support questions you may have can be directed to support@chemsw.com or by calling us at 707-864-0845.
|
