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Provide technical support to customers with new and existing software installations. Aid sales personnel with pre-sales support as needed. Obtain technical product knowledge and become the in-house technical expert. Work closely with other technical staff, sales, marketing and ChemSW developers to solve customer concerns for maximum customer satisfaction. Provide marketing and technical intelligence relating to products, opportunities for product enhancement, new applications and uses for products and new product ideas. Maintain a ftp site and create a "frequently asked questions" database for internal and external use on the internet. Continually interact with all personnel at all levels of the company.
Responsibilities
- Provide customer support for ChemSW desktop applications
- Log support calls for desktop applications
- Provide customers information on service contract availability and pricing
- Communicate support and bug issues to development staff and aid in resolution
Qualifications Required
- Excellent written, documentation/record keeping, and verbal skills
- Excellent customer service skills and ability to work with all types of people
- Familiarity with general PC hardware
- In-depth knowledge of Windows 98, 2000, NT, and XP
- Microsoft Office knowledge including Access, Excel and Word
- File compression(WINZIP), software installation and trouble shooting
- Familiarity with databases
- Strong organization skills and ability to work under and meet deadlines
- Ability to organize and complete multiple tasks at one time
- Positive and professional demeanor
Beneficial
- SQL query experience
- Knowledge of QA procedures
We accept resumes with salary history by email, fax and US mail at the following addresses:
| E-Mail: |
careers@chemsw.com |
| Fax: |
707-864-0845 |
| US Mail: |
ChemSW |
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4771 Mangels Blvd |
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Fairfield, CA 94534 |
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Attn: Name of Job |
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