ChemSW, Inc. is seeking a talented individual to work in our technical services department in the Fairfield, California office.
About ChemSW:
ChemSW Inc. is an agile, profitable, people-oriented software company with a wide variety of customers in the chemical and pharmaceutical industry. By combining our leading edge software with our people-first approach, we provide our customers with high quality services and solutions. Our continued success and steady growth over the past decade is proof of our winning formula.
About the position:
We are looking for a talented professional to join our team of support specialists. As a support specialist, you will work closely with customers on a variety of tasks, which include: crafting SQL queries, data manipulation via PL/SQL and Transact-SQL, interacting with IT staff and managers, report design, complex software installation, project management, and diagnostic procedures/troubleshooting.
The successful candidate is resourceful, works very well with others, values communication, and have good time/priority management skills.
Core Requirements:
- Solid understanding of database concepts - tables, columns, PK/FK relationships
- SQL familiarity - SELECT, INSERT, UPDATE, DELETE; table joins; data filtering; PL/SQL and/or Transact-SQL
- Advanced Windows experience: registry editing, working with services, troubleshooting
- Ability to provide customer satisfaction for both internal and external customers
Valuable experience:
- Software diagnostic tools (SQL Profiler, Oracle Trace, Process Monitor, or other diagnostic software)
- Chemistry and/or laboratory experience
- Customer support experience including support ticket tracking/handling
- Report writing skills (crystal reports, access, any banded GUI report designers)
- Data analysis/analytics
- Training experience
- Manual installation / configuration of software
- Vault, bugzilla, Oracle, SQL Server, IIS, VMWare
Benefits
ChemSW offers competitive compensation including medical, dental, and 401k (including profit sharing).
Our office is located in Fairfield, CA; on the outskirts of the San Francisco bay area. The job will be in the Fairfield office, no telecommuting possible.
We accept resumes with salary history by email, fax and US mail at the following addresses:
| E-Mail: |
careers@chemsw.com |
| Fax: |
707-864-2815 |
| US Mail: |
ChemSW |
| |
4771 Mangels Blvd |
| |
Fairfield, CA 94534 |
| |
Attn: Name of Job |
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