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VendorRate, the only Internet site that offers quick, confidential performance ratings and comparisons of technology vendors, has announced that ChemSW, Informix, Salesforce.com and Intel were the four top rated vendors for overall customer satisfaction in 2008.
ChemSW, a leader in chemical inventory management systems with 15,000 customers in 40 countries, topped the list in 2008, making the top benchmark list for all 10 criteria and posting the highest overall score of 95 out of a possible 100 on VendorRate.
Informix, IBM’s relational database management system, posted a 91. CRM services provider Salesforce.com ranked third overall with an 89 and was the number one company in ratings by IT pros at enterprise companies with more than 2500 employees. IT products and services company CDW was the top rated reseller (87).
IBM Servers & Systems, Hewlett-Packard Printers, Amazon Web Services, VMware, Apple Desktops and Notebooks and Research in Motion completed the year’s top ten in ratings by more than 3000 business-to-business IT professionals on the VendorRate website and at trade shows, professional conferences and virtual events.
“By rating vendors independently, thousands of IT executives and managers are helping other companies choose the best services and avoid costly mistakes with performance information that is more important than ever in this challenging economy,” said Rick Schaefer, CEO of VendorRate.
VendorRate users rate vendors confidentially on ten specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. The results produce a cumulative score up to 100.
"We're delighted that our company continues to place on top with VendorRate," states Brian Stafford, President of ChemSW. “This kind of independent, objective rating service really benefits the industry. Our company’s high score underscores our strong focus on customer service and our commitment to delivering a asset management systems that meet customer requirements.”
The full 2008 report also contains breakdowns of ratings submitted by small, medium and enterprise companies, the highest and lowest scores in each of ten performance criteria, and top category scores by software, hardware and service providers.
The report summarizes customer satisfaction ratings entered by technology professionals at the VendorRate website, trade shows, professional conferences, and virtual events. VendorRate also collects rating information by cooperating with user groups, trade associations, event management, and IT and telecom departments from organizations of all sizes. VendorRate is vendor neutral and accepts neither vendor sponsorship nor advertising.
The report is now available free on the VendorRate site at Annual Report.
To request more information, please click here:
About VendorRate
VendorRate is a Los Gatos, Calif.-based business intelligence company providing quantifiable, reliable ratings and reports on technology vendors in the IT and telecom industries. Established in 2007, the company works with technology purchasers to improve their overall decision making process. For more information, visit www.vendorrate.com.
About ChemSW
Founded over a decade ago, ChemSW is a leading provider of chemical and biochemical inventory management systems, MSDS systems and other chemistry laboratory software and services. ChemSW's wide range of products streamline laboratory processes and reduce chemical purchasing and disposal costs. ChemSW supports over 15,000 customers in more than 40 countries throughout the world.
If you would like more information on this exciting new product please feel free to contact us at info@chemsw.com or call us at 707-864-0845.
*All trademarks are the property of their respective owners.
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